Privacy Policy
Last updated: 8 January 2025
1. Company Information
Grafzorg.be — A service of Milenst BV
Address: Krommelei 1A, 2110 Wijnegem, Belgium
VAT number: BE1011.071.778
E-mail: info@gravenzorg.be
Telephone: 0456 99 08 42
2. Introduction
Grafzorg.be, a service of Milenst BV ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share and protect your personal information when you use our grave maintenance services. By using our services, you agree to the practices described in this policy.
3. What Data We Collect
Personal Identification Data
- Name and contact details (address, telephone number, e-mail address)
- Billing details and bank details
- Identification number where required for legal purposes
Grave-Related Information
- Location of the cemetery and grave number
- Details about the deceased person (for identification only)
- Specific wishes for grave maintenance
- Photos of the grave for maintenance purposes
Communication Data
- E-mail correspondence and messages
- Telephone calls (if recorded, with consent)
- Feedback and surveys
4. How We Use Your Data
- Service provision: Carrying out grave maintenance work according to your agreement
- Communication: Sending photo updates, invoices and important notices
- Customer service: Answering questions and resolving problems
- Billing: Processing payments and financial administration
- Improvement of services: Analysing feedback
- Legal obligations: Complying with legal requirements
5. Sharing of Data
We do not share your personal data with third parties, except in the following cases:
- Cemetery administrators: For access to the cemetery and grave
- Service partners: Suppliers who help us deliver our services
- Legal requirements: When this is legally required
- Your consent: With your explicit consent
6. Data Security
- Secure SSL connections for all online communication
- Encryption of sensitive data
- Restricted access on a need-to-know basis
- Regular security audits and updates
- Secure storage of physical documents
7. Your Rights
Under the GDPR you have the right to access, rectification, erasure, restriction, portability and objection. To exercise these rights, contact us at info@gravenzorg.be.
8. Data Retention
- Active customers: For the duration of your subscription
- Administrative data: 7 years after termination
- Photos of graves: Up to 2 years after termination of the service
9. Cookies and Tracking
Our website uses cookies for essential functionality, anonymised analysis and improving your user experience. You can find more information in our Cookie Policy.
10. Contact & Complaints
Grafzorg Privacy Officer — E-mail: privacy@gravenzorg.be — Telephone: 0456 99 08 42. If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Authority.